Lutfuz Zaman Chowdhury
Customer Service
13 March, 2023
What do you think of when you hear the words “customer service”? Do you imagine a friendly voice on the phone, a helpful chatbot, or a smiling face at the counter? Or do you think of long wait times, frustrating interactions, and unresolved issues?
Most customers want to get the mentioned former experience rather than the latter. That’s why businesses need to cultivate a culture of an intricate customer-centric approach. However, this can be challenging at the beginning.
In this blog, we will share some of the best customer service quotes from experts, leaders, and celebrities. These quotes will inspire you to improve your own customer service skills, motivate your team, and delight your customers.
Contents
Customer service quotes are a great way to inspire and motivate your team, as well as to show your appreciation and gratitude to your customers. They also help you communicate your brand values and vision while attracting and retaining loyal customers.
However, not all customer service quotes are created equal. Different types of customer service quotes serve different purposes and bear different messages. Let’s explore the type of customer service quotes:
Inspirational quotes inspire you and your team to go above and beyond expectations and create memorable experiences for your consumer. You will feel more ready to overcome challenges and difficulties when you realize what they are saying and help you keep a positive attitude.
Some examples of inspirational customer service quotes are:
1
How you think about your customers influences how you respond to them. – Marilyn Suttle, customer service speaker, and coach
The quote by Marilyn Suttle implies that your mindset affects your behavior toward your customers. You will treat them with respect and empathy if you consider them valuable partners. You will treat them with impatience and indifference if you consider them annoying distractions. Therefore, it is important to cultivate a positive and service-oriented attitude towards your customers, as this will help you build trust and loyalty with them.
2
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. – Jerry Fritz, customer service speaker, and trainer
In this quote, Jerry Fritz emphasizes the importance of customer service culture for businesses. He argues that product and price are not enough to differentiate a business from its competitors because they can be easily replicated. However, a strong customer service culture is unique and hard to copy. It creates loyal customers and a positive reputation. Therefore, businesses should build and maintain a customer service culture that reflects their values and mission.
3
Your customer doesn’t care how much you know until they know how much you care. – Damon Richards, customer service expert and speaker
One of the most important skills in customer service is empathy. Empathy means putting yourself in the customer’s shoes and understanding their feelings, needs, and expectations. When you show empathy, you demonstrate that you care about the customer as a person, not just as a source of revenue. You also build trust and rapport, leading to customer loyalty and satisfaction. To show empathy, you need to listen actively, acknowledge the customer’s emotions, apologize sincerely if something went wrong, and offer a solution that meets their needs. Doing this can turn a negative situation into a positive one and make the customer feel valued and respected.
4
Customer service is an opportunity to exceed your customer’s expectations. – John Jantsch, marketing consultant, and author
John Jantsch, a marketing consultant, and author, said that customer service is an opportunity to exceed your customer’s expectations. It explains what is customer service. For example, you could offer a discount, a free gift, a referral bonus, or a personalized thank-you note. Doing this shows your customers that you care about them and value their business. You also make them more likely to recommend you to others and return for more. Customer service is a powerful marketing tool that can help you grow your business and stand out from the competition.
5
The customer is why we are here. If we take good care of them, they’ll give us a good reason to come back. – Jenny McKenzie, former CEO of McDonald’s UK
This quote captures the essence of customer service industry and customer loyalty. It reminds us that our customers are the reason we exist and the source of our success. It also challenges us to always deliver value and satisfaction to our customers and to treat them with respect and appreciation. By doing so, we can build long-term relationships with our customers and earn their trust and loyalty.
6
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.– Peter Drucker, management consultant, and author.
This quote stresses the importance of focusing on the outcomes and benefits that the customer receives from our service or product rather than on the features or processes that we provide. It also implies that quality is not a fixed standard but a relative and subjective measure that depends on the customer’s needs and preferences.
7
The key is to set realistic customer expectations and then not just meet them, but exceed them — preferably in unexpected and helpful ways.- Richard Branson
The quote is by Richard Branson, a well-known entrepreneur and founder of the Virgin Group. The quote emphasizes the importance of setting realistic customer expectations and exceeding them, preferably in unexpected and helpful ways. This means businesses should aim to meet customer expectations and go above and beyond them. By doing so, businesses can build customer loyalty, increase customer satisfaction, and create a positive reputation for their brand.
8
Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell, customer loyalty consultant, and author.
This quote illustrates the power and value of loyal customers who not only repeat their purchases but also become advocates and promoters of our brand. It also implies that loyalty is not something that can be bought or forced but something that has to be earned and nurtured.
9
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time, or we’ll lose them. – Kevin Stirtz, Customer Service Speaker and Author
This quote by Kevin Stirtz emphasizes the importance of customer service in building customer service models. It suggests that every interaction with a customer is an opportunity to impress and earn their trust or to disappoint them and lose their business.
10
Kind words can be short and easy to speak, but their echoes are truly endless. – Mother Teresa, Nobel Peace Prize Winner
This quote by Mother Teresa, a Nobel Peace Prize winner, expresses the power of kindness in a simple and eloquent way. She suggests that although kind words may seem insignificant or effortless, they have a lasting impact on the people who hear them and the world around them. Kindness can create positive ripple effects that go beyond our expectations and imagination.
Now that we have guided you on how customer service phrases inspire you to work, let look at some more quotes from different customer service perspectives.
11. The customer is always right, except when they are wrong. – David Brent, Regional Manager, Wernham Hogg Paper Company.
12. Your call is very important to us. Please enjoy this 40-minute flute solo. – Lisa Simpson, Student, Springfield Elementary School.
13. Customer service is just a day-in and day-out ongoing, never-ending, unremitting, persevering, compassionate type of activity. – Leon Gorman, President, L.L.Bean.
14. There is only one boss. The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else. – Sam Walton, Founder, Walmart.
15. Here is a simple but powerful rule: always give people more than what they expect to get. – Nelson Boswell, Author, and Speaker.
Different industries deal with different kinds of customers. Therefore, customer service strategies can vary a lot. Thus, you will need to use quotes that are tailored to your industry.
Here are some significant quotes for 5 different industries:
16. The customer is the final filter. What survives the whole process is what people wear. I’m not interested in making clothes that end up in some dusty museum. – Marc Jacobs
17. Retail is a customer business. You’re trying to take care of the customer—solve something for the customer. And there’s no way to learn that in the classroom or in the corner office… – Erik Nordstrom
18. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. – John Russell
19. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. – Donald Porter
20. Make a customer, not a sale. – Katherine Barchetti
21. Service is not a department; it’s an attitude. – Anonymous
22. Hospitality is making your guests feel at home, even if you wish they were. – Anonymous
23. The first step in exceeding your customer’s expectations is to know those expectations. – Roy H. Williams
25. Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it represents the wise choice of many alternatives. – William A. Foster
26. There is a big difference between a satisfied customer and a loyal customer. – Shep Hyken
27. The most important thing in communication is to hear what isn’t being said. – Peter Drucker.
28. We don’t want to push our ideas onto customers; we simply want to make what they want. – Laura Ashley.
29. To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity. – Douglas Adams.
30. It’s through vulnerability that human beings create connections. The more vulnerable we can be with one another, the more that we’ll trust one another and the more we’ll be able to collaborate effectively. – Neil Blumenthal.
31. I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. – Maya Angelou.
32. If you don’t take care of your customer, your competitor will. – Bob Hooey.
33. Customer service shouldn’t just be a department; it should be the entire company. – Tony Hsieh.
34. Instead of focusing on the competition, focus on the customer. – Scott Cook.
35. The more advocates you have, the fewer ads you have to buy. – Dharmesh Shah.
36. Quality is remembered long after price is forgotten. – Aldo Gucci.
36. Good customer service costs less than bad customer service. – Sally Gronow.
37. The best customer service is if the customer doesn’t need to call you, or doesn’t need to talk to you. It just works. – Jeff Bezos.
38. Your most unhappy customers are your greatest source of learning. – Bill Gates.
39. The customer’s perception is your reality. – Kate Zabriskie
Successful industry leaders have quoted many phrases on customer services. The quotes below shows the vision and ethics of the leaders guiding our path ahead.
Focus on Value and Relationships
40. My brand is me. – Jeff Bezos, Founder of Amazon
41. Customer service shouldn’t just be a department, it should be the entire company. – Tony Hsieh, Zappos CEO
42. Your most unhappy customers are your greatest source of learning.” – Bill Gates, Microsoft co-founder
43. The purpose of a business is to create and keep a customer.” – Peter Drucker, Management Consultant
44. A satisfied customer is the best business strategy of all.” – Michael LeBoeuf, Business Author
Empathy and Understanding
45. Treat the customer like you would want to be treated. Period.” – Sam Walton, Walmart Founder
46. Put yourself in their shoes. – Maya Angelou, Author and Poe
47. Customer service is not a department, it’s everyone’s job.” – Shep Hyken, Customer Service Expert
48. The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.” – Peter Drucker, Management Consultant
49. Always have an attitude of gratitude.” – Zig Ziglar, Motivational Speaker
Quality and Experience:
50. Quality is remembered long after price is forgotten.” – Aldo Gucci, Fashion Designer
51. If you don’t take care of your customer, your competitor will.” – Bob Hooey, Management Consultant
52. The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.” – Richard Branson, Founder of Virgin Group
53. A brand is no longer what we tell the consumer it is – it is what consumers tell each other it is.” – Scott Cook, Intuit CEO
54. Customers are discussing a company’s products and brand in real time. Companies need to join the conversation.” – Richard Branson, Founder of Virgin Group
Did we miss anything? If you have quote in mind, comment below and we will add it to our blog.
Lutfuz Zaman Chowdhury is a seasoned writer with over three years of experience in various domains. He has a passion for customer service and understands the needs and expectations of both businesses and consumers. He knows how to craft engaging and informative content that reflects the values and vision of any organization he works with.
Lutfuz Zaman Chowdhury is a seasoned writer with over three years of experience in various domains. He has a passion for customer service and understands the needs and expectations of both businesses and consumers. He knows how to craft engaging and informative content that reflects the values and vision of any organization he works with.
